At IET London: Savoy Place we’re proud to have a seasoned and professional team, who ensure every event in the venue runs smoothly, no matter how big or small.
Here you can find out more about what each of the teams does at Savoy Place, and get to know some of the individuals in a bit more detail.
Duty managers at Savoy Place have a lot of responsibilities. They have to liaise with staff across the organisation to ensure all events, internal or external, run smoothly. Their roles are varied and diverse. A duty manager must be able to think quickly and work efficiently to solve problems under pressure.
The duty managers work in shift patterns to ensure someone is always available. Responsibilities are spread between the team of four to ensure they are all capable of carrying out all the necessary duties. These responsibilities are changed every six months to ensure their roles feel fresh and for everyone to gain varied experience around the building.
The main role of a duty manager is to ensure day to day operations run in the building run smoothly, for the Faraday Centre and events. This requires being aware of all the events taking place daily to ensure that members and delegates are being looked after. All duty managers are First Aid trained and act as incident controllers, this makes them responsible for evacuations in case of emergencies.
Duty Managers meet and greet customers and are often the first point of contact for the clients. Due to this, they have a close relationship with the Faraday Centre team to make sure they are aware of events taking place and are supported when Savoy Place is hosting large amounts of people. It is an extremely diverse role that keeps all of the duty managers busy. There are a variety of tasks that need to be carried out daily, yet no two days are the same.
At Savoy Place, the Duty Managers are always looking at ways to improve the business. The diverse role is essential in finding new innovative and efficient ways of working at the venue.
The sales team at Savoy Place are made up of eight people, each who look after a specific area. The team manage event bookings, the fundamental part of their roles is to liaise with clients to ensure the needs of the event are fulfilled.
There’s one Business Development Manager in the team whose role is to attract new business by networking and hosting events at the venue for potential clients.
The Meeting and Events Co-ordinators are split into event type and size. This includes internal and external bookings, and after the size of an event based on the number of delegates attending.
The senior members of the team look after the day to day running of the sales team to ensure the workload is evenly spread across the whole team and communication is maintained at a high level. They work closely with the in-house catering team for a variety of different reasons, including to choose menus for the next season. They are also responsible for recruitment and development within the sales team.
The team look after a really varied client based but enjoy the fact that over 65 per cent are repeat clients who host regular events at Savoy Place. Savoy Place is also the home to members and committees who have small regular meetings which the sales team arrange. Although there is generally a focus on STEM-based events at Savoy Place, there are a variety of events that take place throughout the year. These range from our IET Young Woman Engineer of the Year Awards to Summer parties on the Johnson Roof Terrace!
The AV (Audio Visual) Team run all of the tech needed for internal and external events. At Savoy Place, this ranges from setting up the lightings and sound for awards and talks in the Kelvin Lecture Theatre to ensuring all the screens and equipment works for member and volunteer meetings in the Faraday Centre.
Their role involves building, setting up and running live events by ensuring sound systems, screens and technical equipment is present and working.
There are eight members of the AV team who all specialise in different tech areas such as graphics, sound and digital content.
At Savoy Place the catering team is made up of 18 permanent kitchen staff, catering for different functions across the venue. Part of the team provides daily services in the Faraday Kitchen and Brasserie, from serving breakfast to pizzas and main courses at lunch, and even afternoon tea. The other part of the kitchen is dedicated to events held at the venue, where customers have choices across more than 10 menus, including breakfast, fork buffets, food stalls and fine dining to name a few.
The front of house team is made up of 12 permanent members of staff, who are integral to ensuring the catering is delivered to guests for any event promptly and professionally.
The catering team work closely with the sales team to ensure the right packages are sold to clients and meet the requirements of their event. Savoy Place offers a large range of catering menus so it important for all options to be explored with each client to provide the best experience at the event.
The catering team work closely with the sales team to ensure clients choose the right menus for their events, so they have the best experience possible. On some occasions, bespoke menus and options can be created if clients have specific requirements or a certain vision for their event.